ServiceNow Engineer II

Are you looking for an opportunity to work in a dynamic and growing environmentDo you like to work for the collective success of the teamWe are looking for an enthusiastic, skilled ServiceNow Developer to join our dynamic team at Swiss Re.

Is this for youThen we want to get to know you!

We are leaders in the design, development and management of state-of-the-art service management, operations and automation solutions for our clients inside and outside Swiss Re.

Our offering includes best-in-class platform and solution architecture services complemented by robust guiding principles.

We apply a dynamic governance process that strikes a perfect balance between short-term gains and long-term value creation while maintaining a consistent, standardized and compliant Enterprise Service Management / ServiceNow platform.

We ensure that your team is equipped with the right skills, capabilities and resources to succeed.

Our platform development focuses on realizing the full potential of your ServiceNow platform by reducing costs, introducing breakthrough features and enhancing existing capabilities.

Over the last ten years, we have developed over 60 applications, 20 Service Management Processes und 160 Business Services with ServiceNow which span across all areas of our company. We operate in a scaled agile model with shared leadership and aligned autonomy among our squads. Our globally dispersed team embodies values of passion, openness, respect, humility, and curiosity, continuously striving to improve our work for our customers.

In this role, you will closely collaborate with product owners, business analysts, and solution architects to develop advanced solutions. Your ability to understand the broader organizational context will be essential as you contribute to building complex workflows and business processes.

Development and Implementation

• Build comprehensive knowledge and maintain a strong understanding of the various applications within the squad to ensure effective development


• Involved in development of complex workflows, business processes, and applications, delivering entire epics independently while adhering to established guardrails and best practices.


• Good troubleshooting skills ensuring operational issues are addressed in a timely manner.


• Build integrations with external systems using SOAP/REST protocols and handle data transformation as required.


• Effectively manage operational aspects of development to ensure smooth execution.

Quality Assurance

• Mentor junior developers, providing support through work reviews and peer testing to ensure the quality of deliverables is maintained.


• Conduct peer reviews to promote best practices and enhance overall team performance.

Self-Organization

• Demonstrate strong self-organization skills and a sense of ownership in work and deliverables


• Willing to learn, up-skill and have a drive for professional development


• Show true teamwork, have a flexible and team-based approach to working with the ability to work independently and take personal accountability

• 5+ years of hands-on ServiceNow development experience




• Good understanding of OOPs concepts




• High proficiency in JavaScript and good experience in building custom applications on ServiceNow




• Deep expertise in the ServiceNow platform, including security implementation and building scripted REST APIs, HTML/CSS, AJAX, JSON, AngularJS



• Ability to generate data models and translate low-level designs into implementation code.


• Experience in creating automated tests at the use-case level to build a robust regression suite


• Good analytical and troubleshooting skills


• DevSecOps mind-set of You build it You run it

Nice to have:

• Proficiency in Virtual Agent, Predictive Intelligence, Playbook


• Understanding of CICD process


• Prior experience in any object-oriented programming languages