Job
Description
In this role, you will: Responsible and Accountable for Service Now Discovery and Configuration Management Database with deep understanding about CMDB application performance, installations, upgrades, discovery, Service Graph Connectors, Data reconciliation issues and IRE (Identification and Reconciliation Engine). Maintain and update the ServiceNow CMDB, ensuring data accuracy and completeness with robust integrations with other source systems using MID Servers. Should possess excellent knowledge in migration of CMDB to Service Now from any other tool such as UCMDB, Tanium, Helix CMDB, AWS Config, etc. Migration using ETL process is a plus. Should be able to take responsibility for agent deployment, agent troubleshooting, Automation of agent deployment, maintain Agent hygiene, fixing agent related issues. Should be well versed with transform maps, data sources, import sets, transform map script. Experience in building custom patterns, probes, and sensors and experience on Service Mapping implementation would be plus. Ensure the level of automation is continuously improved that reduces the need for human intervention in the design, development and operational lifecycles. Work with the Vendor, Product Owner, Solution & Platform Architects to identify changes required, create & agree necessary stories. Understand Risk & Controls framework and take accountability for the compliance of the services and products that the team owns against regulatory requirements and controls objectives. Should be able to work in global team environments with time adjustments to other time zones. Should be able to work in 24*7 support model when business demands. Qualifications - External To be successful in this role, you should meet the following requirements: Overall 12 years of experience with 4 years of strong experience in Service Now Configuration Management Database. Strong knowledge of Asset inventory discovery tools such as UD & UCMDB, Tanium, Service Now Discovery and CMDB. Excellent knowledge on Architecture and Design of Service Now Discovery, CMDB, Service Mappings and well versed with ETL process. Advanced Proficiency with SQL, PL/SQL, Python, APIs is essential. Strong knowledge on ITIL, ITSM and Configuration Management. Strong DevOps background Knowledge of Jira or Confluence is must.
