ServiceNow Developer (GenAI Solutions)

Role & responsibilities

• Design and build state of the art applications and visualizations using Service Now platform and related technologies
• Hands on development of ServiceNow application and components and partner with business and analytics teams as required
• Counsel business stakeholders on latest trends, best practices, alternative designs and solutions that meet their business needs
• Work alongside the Business Analyst to analyze requirements & determine scope, level of effort and resource needs to meet business demand
• Accountable to ensure deliverables to business stakeholders are complete, consistent, high quality, on time and deliver valued outcomes
• Provide guidance to the rest of the team in designing and building applications as per business need

Preferred candidate profile

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
•  5+ years of overall experience with application development experience on ServiceNow platform
•  Excellent understanding of ServiceNow Business Service Management Solutions, Platform, Administration, Customizations and Scripting
• In-depth understanding of workspace development, service portal, application development, and related customizations.
• Technical command on AngularJS 1.5, JavaScript, jQuery, CSS/CSS3, HTML5, XML/JSON, Rest Services and conversant with AngularJS 2+, React and charting library such as HighChart and D3JS
• Sound programming fundamentals with at least 4-5 years of hands-on experience in coding, scripting, debugging
• Design, develop and implement generative AI and classical AI/ML(Classification, regression, forecasting etc.) solutions for various projects and initiatives
• Research and evaluate new generative AI technologies and techniques for ServiceNows customer-centric use cases
• Develop prototypes and proof-of-concepts to demonstrate the capabilities of classical AI/ML and generative AI solutions
• Service Now System Administration, Performance Analytics and similar certifications
• Understanding Data and Analytics, Key Performance Indicators, Metrics, Dashboard etc.
• Experience in creating reports, dashboards, alternate visualizations, validating data integrity and ability to trouble shoot and fix issues is an added advantage.
• Bachelor’s degree or equivalent education is required