ServiceNow Developer / Consultant

Required Qualifications

Technical Skills

• 5+ years of hands-on ServiceNow development experience
• Expert-level knowledge of ServiceNow platform architecture and capabilities
• Strong proficiency in JavaScript, HTML, CSS, Angular, and REST/SOAP APIs
• Extensive experience with ServiceNow modules including Service Catalog, Knowledge Management, Virtual Agent, and Integration Hub
• Deep understanding of ServiceNow scripting (Business Rules, Client Scripts, Script Includes, etc.)
• Experience with Flow Designer, Orchestration, and Process Automation Designer
  

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) in relevant modules
• ITIL Foundation certification
  

Professional Experience

• Proven track record of leading ServiceNow implementation projects
• Experience with Agile/Scrum methodologies
• Strong understanding of ITSM, ITOM, and ITBM processes
• Experience with enterprise integration patterns and middleware technologies
• Background in designing solutions for large-scale, multi-instance ServiceNow environments
  

Desired Skills

• Experience with ServiceNow platform upgrades and instance management
• Knowledge of Performance Analytics and reporting solutions
• Familiarity with DevOps practices and CI/CD pipelines for ServiceNow
• Understanding of ServiceNow security best practices and access control
• Experience with Natural Language Understanding (NLU) and Virtual Agent development