ServiceNow Developer - Common Service Data Model

• A skilled and experienced ServiceNow Developer/Architect to design, implement, and optimize solutions across multiple ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), Human Resources Service Delivery (HRSD), Governance, Risk, and Compliance (GRC), Configuration Management Database (CMDB), Software Asset Management (SAM), Hardware Asset Management (HAM), Generative AI (Gen AI), and system integrations
• This role requires a deep understanding of ServiceNow capabilities, best practices, and customization to align with business requirements and drive digital transformation
• knowledge on Nuvolo

Key Responsibilities:

• We are looking for an experienced ServiceNow professional with strong expertise in the Common Service Data Model (CSDM) to lead the design, implementation, and optimization of our service data architecture within the ServiceNow CMDB
• The ideal candidate will have deep knowledge of CSDM best practices, CMDB data modeling, ITOM (Discovery, Service Mapping), and strong analytical skills to ensure alignment between business services, applications, and technical infrastructure
• 5+ years in ServiceNow (with hands-on CMDB, Discovery, and CSDM experience)

Qualifications

• Education: Bachelor's degree in Computer Science, Information Systems, or related field
• Experience: 4- 7 years of experience in ServiceNow Solution design, implementation, development and administration, with a deep understanding of multiple modules
• Certifications: Preferred certifications include ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist (for ITSM, ITOM, HRSD, GRC), and experience with Integration Hub

Technical Skills

• Proficiency in JavaScript, ServiceNow Scripting, Flow Designer, REST/SOAP, and API integrations
• Worked on solution designs

• Soft Skills

  : Strong analytical, problem-solving, and communication skills; ability to work collaboratively with cross-functional teams and stakeholders
• Worked with client senior management

• Additional Requirements:

• experience in ServiceNow customizations, workflow automation, and performance optimization
• Familiarity with Agile methodologies and DevOps practices
• Strong understanding of ITIL practices and frameworks, particularly for ITSM and ITOM modules
• Prior experience working with Generative AI tools and technologies within ServiceNow is a plus.