Morningstar India Pvt Ltd is seeking a ServiceNow Developer to work within the Corporate Systems teams.
The Area:
- Providing day-to-day support for Morningstar employees in the platforms and technologies they use to effectively market, sell, provide service and collect revenue for our products.
- Offer guidance and technical expertise to all employees and business units as it relates to use of corporate applications.
- Implement system improvements for improved operational efficiencies and compliance alignment across teams and business units.
- Maintain and update corporate systems to keep them updated from a security and release perspective.
- Work with application vendors and internal resources to ensure ongoing integrity and availability of applications.
- Provide a centralized way of tracking and managing corporate systems processes and procedures.
The Role:
This position is based in our Mumbai location at Vashi, Navi Mumbai and we follow a hybrid work policy.
Responsibilities
- ServiceNow Configuration and Development: Experience with the design, configuration, and development of ServiceNow applications, modules, flows, and interfaces to meet the organization's HRSD, ITSM, HAM. and/orCMDB requirements.
- Strong knowledge and experience across ServiceNow product and process areas; HRSD, Hardware Asset Management, and ITSM preferred.
- Service Catalog Development: Create and maintain a user-friendly Service Catalog, including service offerings, request workflows, and service-level agreements (SLAs).
- Collaborate across the ServiceNow platform team and business stakeholders to understand business needs and translate them into technical specifications and functional requirements for ServiceNow solutions
- Integration and Data Migration: Collaborate with other teams to integrate ServiceNow with other IT systems and third-party applications. Manage data migration tasks when required.
- Reporting and Dashboards: Develop custom reports, performance analytics, and executive dashboards in ServiceNow to provide real-time insights into IT/HR service performance and key metrics. Experience with Performance Analytics a plus.
- Continuous Learning: Stay up to date with the latest ServiceNow features, tools, and best practices.
- Proactive Improvement: Identify opportunities for improvements and provides recommendations for improvements to optimize ServiceNow solutions.
- Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations and developments to ensure system stability, reliability, and accuracy. Lead and drive for test automation.
- Documentation: Maintain comprehensive technical documentation for all ServiceNow configurations, customizations, and developments.
Qualifications
- Bachelor's degree in computer science, Information Technology, or a related field.
- 4 to 8 years of relevant experience as a ServiceNow Developer, preferably with HRSD and/or ITAM product expertise.
- ServiceNow Certified Application Developer (CAD) certification is highly desirable.
- Proficiency in JavaScript, HTML, CSS, and XML with hands-on experience in ServiceNow scripting and development.
- In-depth knowledge of ITIL processes and best practices for IT Service Management.
- Strong analytical and problem-solving skills to design effective ServiceNow solutions.
- Ability to work collaboratively in a team-oriented environment, effectively communicating complex technical concepts to both technical and non-technical stakeholders.
- Excellent organizational and time management skills to handle multiple projects simultaneously.
- Understanding of Agile development methodologies is a plus.
Morningstar is an equal opportunity employer.
