ServiceNow CSM+Integrations

Venpa Staffing

6 - 10 years

9 - 16 Lacs

Hyderabad Chennai Bengaluru

Posted:2 months ago| Platform:

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Skills Required

MID Servers OAuth 2.0 Customer service workflows and case resolution ServiceNow CSM and Integrations IntegrationHub Spokes

Work Mode

Hybrid

Job Type

Full Time

Job Description

Experience Required:

23 years in CSM + Integration

Role & responsibilities

Implement and customize
ServiceNow CSM modules
, including Case Management, Account Management, Customer Portals, and Virtual Agent.
Develop
end-to-end integrations
with third-party systems using
REST/SOAP web services
, IntegrationHub, and MID Servers.
Configure
CSM-specific components
such as Playbooks, Agent Workspace, Knowledge Management, SLAs, and Workflows.
Work closely with customer stakeholders to understand business processes and deliver scalable solutions.
Build reusable, scalable integration solutions across various systems (e.g., Salesforce, SAP CRM, external ticketing tools).
Manage data flows, authentication (OAuth 2.0, Basic Auth), error handling, and performance optimization for integrations.
Participate in
Agile/Scrum ceremonies
, including sprint planning, retrospectives, and daily standups.
Conduct unit testing and support
Automated Test Framework (ATF)
setup for regression coverage.

Preferred candidate profile

2+ years of hands-on experience with
ServiceNow CSM and Integrations
Strong understanding of
customer service workflows and case resolution
Proven experience in
integration development
using REST/SOAP APIs
Proficient with
JavaScript, Glide APIs, Business Rules, Script Includes
, and
Flow Designer
Experience with
OAuth 2.0
,
MID Servers
, and
IntegrationHub Spokes
Ability to work independently and in a collaborative Agile environment
Excellent communication skills (verbal and written)

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