Posted:Just now|
Platform:
Hybrid
Full Time
Experience Required: 5+ years total |4+ years as ServiceNow developer, 23 years in CSM + Integration Role & responsibilities Implement and customize ServiceNow CSM modules , including Case Management, Account Management, Customer Portals, and Virtual Agent. Develop end-to-end integrations with third-party systems using REST/SOAP web services , IntegrationHub, and MID Servers. Configure CSM-specific components such as Playbooks, Agent Workspace, Knowledge Management, SLAs, and Workflows. Work closely with customer stakeholders to understand business processes and deliver scalable solutions. Build reusable, scalable integration solutions across various systems (e.g., Salesforce, SAP CRM, external ticketing tools). Manage data flows, authentication (OAuth 2.0, Basic Auth), error handling, and performance optimization for integrations. Participate in Agile/Scrum ceremonies , including sprint planning, retrospectives, and daily standups. Conduct unit testing and support Automated Test Framework (ATF) setup for regression coverage. Preferred candidate profile 2+ years of hands-on experience with ServiceNow CSM and Integrations Strong understanding of customer service workflows and case resolution Proven experience in integration development using REST/SOAP APIs Proficient with JavaScript, Glide APIs, Business Rules, Script Includes , and Flow Designer Experience with OAuth 2.0 , MID Servers , and IntegrationHub Spokes Ability to work independently and in a collaborative Agile environment Excellent communication skills (verbal and written)
Venpa Staffing
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