Service Technician

Outside Technician

We are looking for a reliable and skilled Outside Technician to join our team. The Outside Technician will be responsible for installing, maintaining, and troubleshooting Ecostans machinery and equipment at various customer sites. This role requires strong technical knowledge, hands-on skills, and the ability to work independently to solve complex problems in a customer-focused environment.

Key Responsibilities:

• Installation of Equipment:

Install Ecostan machinery and equipment at customer locations according to technical specifications.

Ensure proper setup, alignment, and calibration of all equipment.

Provide on-site training to customers for proper use and maintenance of installed systems.

• Maintenance and Troubleshooting:

Perform routine maintenance and servicing of Ecostan equipment to ensure optimal performance.

Diagnose and resolve mechanical, electrical, and software issues quickly and efficiently.

Provide technical support for troubleshooting and repairs, including emergency breakdowns.

• Customer Interaction and Support:

Act as the primary point of contact for customers regarding technical issues and service requests.

Offer excellent customer service by explaining technical issues and solutions in an understandable manner.

Ensure customer satisfaction by completing service requests in a timely and professional manner.

• Documentation and Reporting:

Maintain detailed service records, including work completed, parts replaced, and issues resolved.

Prepare and submit regular reports on service activities, including recommendations for upgrades or repairs.

Ensure that all work is documented in compliance with company standards and customer requirements.

• Inventory and Parts Management:

Maintain inventory of spare parts and tools for on-site repairs and installations.

Order necessary parts in advance and ensure stock levels are always adequate.

Keep track of used parts and return defective ones to suppliers as needed.

• Compliance with Safety Standards:

Adhere to all safety protocols and industry regulations while working at customer sites.

Ensure that all installations and repairs are performed in a safe and responsible manner.

Wear necessary protective equipment and follow guidelines to maintain a safe work environment.

• Other Responsibilities:

Assist in testing new products or solutions as required by the R&D team.

Attend training sessions to keep up with new technologies and tools.

Travel to various locations as needed to perform services and installations.

Qualifications and Skills Required:

• Diploma or Degree in Electrical or Mechanical Engineering, or a related field; relevant technical certifications in electrical, mechanical, or instrumentation are an added advantage.
• 23 years of experience in field service, machinery maintenance, or a similar technical role; experience with waste-to-energy or renewable energy systems is a plus.
• Strong knowledge of mechanical, electrical, and control systems with the ability to troubleshoot and repair complex machinery and equipment.
• Proficient in using diagnostic tools and equipment for maintenance and fault identification.
• Ability to work independently, manage time effectively, and handle multiple service tasks efficiently.
• Excellent customer service, communication, and problem-solving skills.
• Willingness to travel frequently and work at outdoor customer site