Service Team Lead - (QR) - Tumkur

0 years

0 Lacs

Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About Us

About Team

Responsibilitie

1. Team Management (Service FSEs) min 15-20.

2. SLA Management- Ticket Closure of both Proactive and Reactive Merchants issues. (device related)

3. Material Management from Hub to FSE. (Fwd and Reverse Logistics).

4. UpsellingSkill.

5. Analytical and Data Manager.

6. Trainer Mindset.

Criteria

1. Strong service background

2. Industry- DTH/Broadband/Consumer Electronics etc.

3. Local market knowledge

4. Strong understanding of stock handling/ inventory management

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