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Service Relationship Manager-Small Business Enterprise-Sales

Service Relationship Manager-Small Business Enterprise-Sales

Kotak Mahindra

0 years

0 Lacs

Hyderābād

Posted:6 hours ago| Platform: GlassDoor logo

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Skills Required

service support reports drive

Work Mode

On-site

Job Type

Part Time

Job Description

Service Relationship Manager - Small Business Enterprise-Sales Roles and Responsibilities Ensuring customer’s closure request is processed timely Coordinate with relevant team to ensure correct resolution Highlight non adherence or delay in resolution from stakeholders to immediate superiors for support Execute best practices to ensure reduction in complaints and errors Display ownership in handling service requests of customers with accurate resolution Update MIS/Reports accurately with details required Contribute towards improvement in TAT and NPS Take ownership in additional activities to drive team performance

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Service Relationship Manager-Small Business Enterprise-Sales