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Capgemini
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Service Performance

Service Performance

Capgemini

6 - 10 years

0 Lacs

karnataka

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

service management client relationship management incident management problem management change management innovation cloud security automation monitoring service performance itilbased service management practices service delivery governance cloud it infra technology

Work Mode

On-site

Job Type

Full Time

Job Description

As a Service Delivery Manager at Capgemini, you will play a crucial role in ensuring services meet standards, monitoring performance, and driving improvements. Your responsibilities will include: - Service Delivery Management: You will be responsible for ensuring services are delivered efficiently and effectively, meeting agreed-upon standards and requirements. - Coordinating with departments: Working closely with various departments to ensure seamless service delivery and address any interdependencies. To excel in this role, the following qualifications are required: - 6 to 10 years of experience in Service Management. - Monitoring service performance: Tracking key performance indicators (KPIs) to identify areas for improvement and ensure services are meeting expectations. - Identifying and resolving service-related issues promptly to maintain service quality and customer satisfaction. - Client relationship management: Building and maintaining strong relationships with clients to understand their needs and ensure services align with their expectations. Working at Capgemini, you will appreciate the emphasis on ITIL-based service management practices, ensuring structured, efficient, and customer-focused service delivery. This environment is ideal for professionals looking to deepen their expertise in ITSM, incident/problem/change management, and service delivery governance. You will be part of a cutting-edge cloud IT infra technology team with high performance capability, offering opportunities for career growth and global exposure. Additionally, Capgemini fosters an inclusive culture and provides a strong support system for its employees. Capgemini is a global business and technology transformation partner, with a diverse team of 340,000 members in over 50 countries. With a strong heritage of over 55 years, Capgemini is trusted by clients to unlock the value of technology and address the entire breadth of their business needs. The company delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, powered by market-leading capabilities in AI, generative AI, cloud, and data, combined with deep industry expertise and a strong partner ecosystem.,

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Capgemini

IT Services and IT Consulting

Paris France

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Service Performance