Service Level Analyst

LTIMindtree

8 - 12 years

0 Lacs

bengaluru karnataka india

Posted:1 week ago| Platform:

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Skills Required

service contracts reports

Work Mode

On-site

Job Type

Full Time

Job Description

Role : Service Level Analyst

Experience : 8-12 years

Notice Period : 15 days or less

Location : All LTIM locations

JD:

Negotiate and manage Service Level Agreements (SLAs) and facilitate teams to meet targets
Ensuring that all SLAs, Operational Level Agreements (OLAs) and Underpinning Contracts (UC) are appropriate for the agreed service level targets
Provide monthly SLA performance reports (Critical Service Levels, Key Measurements and Critical Deliverables)
Provide input for SLA changes and modifications, participate in negotiating changes to service levels
Develop and coordinate SLA’s with internal and external customers
Collect subjective customer satisfaction feedback to determine if SLAs accurately measure service
Authorize additions, revisions or retirement of services in the service catalog
Identify opportunities for continuous improvement by interacting with various teams and recommend improvements for service level management

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