Service Integration Lead

Role : SIAM Lead

Location : Greater Noida

JD for Service Integration And Management Lead

Location: Greater Noida

Position Requirements

• Candidates must possess excellent communication skills and be able to correspond efficiently and effectively. This includes both verbally as well as in a written format. Particular emphasis is put upon the ability to produce well written technical documentation.

Technical Requirement

• Develop and implement SIAM frameworks and processes.
• Ensure effective collaboration and communication between internal teams and external service providers.
• Build and maintain relationships with key stakeholders, including vendors and internal teams.
• Act as the main point of contact for service-related issues and escalations.
• Establish and monitor KPIs and SLAs for service delivery.
• Conduct regular performance reviews and provide feedback to service providers.
• Identify opportunities for process optimization and efficiency.
• Lead continuous improvement initiatives to enhance service quality.
• Assess and mitigate risks associated with service delivery.
• Develop contingency plans to address potential service disruptions.
• Prepare and present reports on service performance, incidents, and improvement initiatives to senior management
• Coordination and management of 3rd party service providers
• Collaborate with 3rd party Service Providers to identify opportunities for improvement in service delivery
• Ensuring service levels and contractual obligations are met
• Assess 3rd party Service Providers performance against agreed SLAs
• Evaluate and report on Service Provider performance

Qualifications:

• Bachelors degree in IT, Business Management, or a related field.
• Proven experience in service management or SIAM roles.
• Strong understanding of ITIL framework and service management principles.
• Excellent communication and interpersonal skills.
• Ability to manage multiple stakeholders and prioritize tasks effectively.
• Experience with performance measurement and reporting tools.

Experience