Service Information

Role Overview: As a Customer Service Representative, you will play a crucial role in delivering accurate and comprehensive information about the company's products and services to potential and existing customers. Your primary responsibility will be to respond promptly and professionally to customer inquiries through various communication channels such as phone, email, chat, or social media. Handling customer complaints, processing orders, returns, refunds, and other financial transactions in compliance with company procedures will also be part of your duties. It is imperative to maintain detailed and precise records of all customer interactions, transactions, and feedback in a customer relationship management (CRM) system. Collaborating with different teams and departments to address complex customer issues and ensure overall customer satisfaction will be essential for success in this role. Key Responsibilities: - Deliver accurate and comprehensive information about products and services to customers - Respond promptly and professionally to customer inquiries via phone, email, chat, or social media - Resolve customer complaints and issues effectively - Handle customer orders, returns, refunds, and other financial transactions following company procedures - Maintain detailed and accurate records of customer interactions, transactions, and feedback in a CRM system - Collaborate with other teams and departments to address complex customer issues and ensure overall customer satisfaction Qualifications Required: - Age limit: 20 to 30 years Please note that this is a full-time, permanent position suitable for Fresher candidates. The work location is in person.,