Service Help Desk Executive

As a Service Desk Executive based in Bangalore, with at least 1+ years of experience in handling Chat, Calls, and E-mail, your primary responsibility will be to provide comprehensive Helpdesk support to users. This involves logging various user issues through email, phone, live chat, or a web-based ticketing system. Your key roles and responsibilities include raising tickets, following up with concerned teams, managing escalations, closing tickets, addressing user permission and role-related issues, resolving missing master data problems, and providing support for call center tickets as well as tickets raised by employees and customers. In terms of User Permission and Role Management, you will be responsible for addressing user requests related to permissions and role assignments within applications. You will assist users in resolving access issues, ensure appropriate access levels based on defined roles, provide timely updates to users, and monitor service desk performance metrics. It will also be your responsibility to generate regular reports for management, maintain a knowledge base of common issues and resolutions, and ensure documentation is up-to-date and easily accessible for help desk staff. When it comes to Master Data Issues, you will manage inquiries related to missing or incorrect master data within the system. This will involve coordinating with relevant teams to investigate and resolve data discrepancies. Additionally, you will provide general support for other non-technical user-related issues as they arise, ensuring prompt resolution or escalation to the appropriate tier. This is a full-time position that requires you to work in person at the specified location.,