Artificial Intelligence ; Project Lead BlackHole Infiverse

4.0 - 6.0 years

0 Lacs

mumbai, maharashtra, india

On-site

Project Lead (AI Projects) Location: Mumbai (Hybrid Preferred) Experience: 46 years Compensation: ? 12 to 14 LPA (CTC) About the Role: We are looking for a hands-on, process-oriented Project Lead to manage our core Operations Tech systems and emerging AI initiatives. This role will act as the execution backbone for critical internal platforms used by our wellness and operations teams, while also enabling our early AI-led automation efforts. You Should Have: ? 46 years of experience in technical project or product delivery ? Strong familiarity with internal platform development or ERP/CRM systems ? Ability to work cross-functionally with business, ops, and tech teams ? Comfort working with technical concepts like APIs, data flows, and user permission ? High ownership and clarity in documentation, testing, and release cycles ? Strong analytical and communication skills to prioritize and make decisions Bonus if You Have: ? Experience working with external dev agencies or vendors ? Exposure to AI/ML projects (even as a coordinator or product stakeholder) ? Experience in healthtech, wellness, or operational-heavy industries ? Familiarity with project management tool such Jira What Youll Gain: ? Ownership of platforms that impact 1000s of users across wellness journeys ? Exposure to building and integrating AI tools in a real-world business environment ? Work directly with the CTO on high-impact strategic initiatives Email ; [HIDDEN TEXT] whatsapp : 8356912040 Show more Show less

Posted 2 weeks ago

Apply

Customer Support Executive Sureworks Infotech Pvt Ltd

2.0 - 6.0 years

0 Lacs

karnataka

On-site

The System Integrator (SI) is responsible for establishing and managing a help desk or support center with knowledgeable support personnel to assist users across various channels, such as phone, email, live chat, or a web-based ticketing system. The help desk is designed to receive and track user requests for technical support, adhering to specified hours of operation for support services. The SI provides comprehensive L1 Support for various user issues, including raising tickets, following up with concerned teams, escalations, closure of tickets, user permission/role-related issues, missing master data-related issues, and support for call center tickets, as well as tickets raised by employees and customers. Specific responsibilities include: - Addressing user requests related to permissions and role assignments within applications - Assisting users in resolving access issues and ensuring appropriate levels of access based on defined roles - Monitoring service desk performance metrics and providing regular reports to management - Creating and maintaining a knowledge base of common issues and resolutions - Ensuring documentation is up-to-date and easily accessible to help desk staff - Managing inquiries related to missing or incorrect master data within the system - Assisting with other non-technical user-related issues as they arise, ensuring prompt resolution or escalation to the appropriate tier The helpdesk operates from 0800 hrs to 2000 hrs on end customer working days in two shifts, aligned with the end customer's calendar. The selected team may be deployed on-site at the end customer as required, with working hours and days adjusted accordingly. The System Integrator is expected to document all activities, SOPs, and make them available to the end customer when required. Job Types: Full-time, Permanent Benefits include health insurance and provident fund. Shift availability includes day shift, night shift, and overnight shift. Work location is in person.,

Posted 3 weeks ago

Apply

Service Help Desk Executive Sureworks Infotech Pvt Ltd

1.0 - 5.0 years

0 Lacs

karnataka

On-site

As a Service Desk Executive based in Bangalore, with at least 1+ years of experience in handling Chat, Calls, and E-mail, your primary responsibility will be to provide comprehensive Helpdesk support to users. This involves logging various user issues through email, phone, live chat, or a web-based ticketing system. Your key roles and responsibilities include raising tickets, following up with concerned teams, managing escalations, closing tickets, addressing user permission and role-related issues, resolving missing master data problems, and providing support for call center tickets as well as tickets raised by employees and customers. In terms of User Permission and Role Management, you will be responsible for addressing user requests related to permissions and role assignments within applications. You will assist users in resolving access issues, ensure appropriate access levels based on defined roles, provide timely updates to users, and monitor service desk performance metrics. It will also be your responsibility to generate regular reports for management, maintain a knowledge base of common issues and resolutions, and ensure documentation is up-to-date and easily accessible for help desk staff. When it comes to Master Data Issues, you will manage inquiries related to missing or incorrect master data within the system. This will involve coordinating with relevant teams to investigate and resolve data discrepancies. Additionally, you will provide general support for other non-technical user-related issues as they arise, ensuring prompt resolution or escalation to the appropriate tier. This is a full-time position that requires you to work in person at the specified location.,

Posted 1 month ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.