Service Expert (Commercial Vehicles)

Job Description

Your Tasks: Knowledge on commercial vehicle control systems Participating in vehicle trials along with application engineering team Organizing service campaigns on various new products like VTS, AMT, FMS, ABS, HABS, E-Compressor, TEBS, TABS, etc... Conducting training sessions for various customer (Service partners, Vehicle manufacture dealer, STUs, OEMs and fleets) Ensuring the availability of Spares, special service tools and diagnostic tools at all service partners. Attend Joint investigation with OEMs for critical field failures. Warranty claims scrutiny in the field and thier settlement for our ASCs. Preparation of product complaint report and escalating to QAD. Collecting Customer feedback on new product performance. Conducting audits at service partners. Fitment trials of new products. Delay reason analysis of TAT for various OEMS at Authorised Service Centres and arrive at a resolution Identifying the white spots for service support with the concern OEMs. Resolution of customer complaints within 24 hours as per the ZF WABCO SLA with OEMs Resolve technical queries with field representatives. Follow up with the leads to convert to potential customers. Handling vehicle breakdown compliances. Your Profile: Diploma or any graduate with more than 5+ years of experience in Service from Commercial Vehicles (CV) segment Must have strong experience working with workshop network partners, Distributors and delivering the technical trainings Thorough knowledge of Commercial Vehicles market in which ZF Aftermarket operates Good communication and organizational skills as well as confident appearance and good IT skills (MS Office, SAP) required