Service Executive - After Sales Service

Job Advert

Internal Job Title: Service Executive - After Sales Service (2 years fixed term contract)

Business: Lucy Electric India Pvt Ltd.

Location: Based in Nashik (Coordinator for East /West /South/North)

Job Reference No: 4108

Job Purpose

To ensure the customer satisfaction in all 4 regions of India by providing timely after sales service and support. Also, promote services as revenue generation model in all 4 regions. TO ensure the proper planning for repairing units which are within/ out of warranty.

Job Context

Based at Nashik and by coordinating all regions, would ensure complete customer satisfaction by ensuring the following.

• Providing commissioning and after sales service support to customer on site in all regions.
• Monitor and resolve the customer complaints at site in all regions.
• Provide the daily planning for repairing units in shop floor.
• Tendering and quote for out of warranty refurbishments and spares
• Training to field staff- Lucy Employees and customers
• Communication with the customer for corrective and preventive actions.
• To track and generate the Service and spares revenue.

Job Dimensions

This position will report to AGM- After Sales Service and will be based at Nashik.

Key Accountabilities

These will include:

• Managing the Service function in all 4 regions by coordinating and sending the spare and material on time to site location.
• Schedule and organize the manpower to ensure proper scheduling of repairing units , both under warranty and Non warranty.
• Monitor and daily reporting of the status of customer complaints.
• Communicate with the customer for complaint acknowledgement, support and resolution with CAPA

Qualifications, Experience & Skills

Minimum Qualifications, Knowledge and Experience

• Bachelor’s Degree Engineering (Electrical) /DME with minimum 3~5 years’ experience in After sales- Commissioning, Services & Spares in similar industries.
• Customer management and Operations.
• Technical knowledge for electrical switchgear and distribution network.

Behavioral Competencies

• Focus on delivery.
• Time Management.
• Good communication skills

Does this sound interesting? We would love to hear from you. Our application process in quick and easy. Apply today!