Service Engineer

Role

Location

Joining

Key Responsibilities

• Attend customer service calls (scheduled and emergency both) as per the direction from Service Manager
• Attend scheduled preventive maintenance calls.
• Conduct demos to the customers as and when required.
• Take feedback from the customer on TESSOL system performance and reliability and give feedback to design, operations and sales on all issues and jointly help resolve the same.
• Supervise installation and commissioning activities at customer or at service partner's location.
• Provide support and training to service partners.
• Ensure 100 % uptime of all products.
  

Key skills and qualifications needed for the role:

• Refrigeration Technician/ Diploma/B.Tech holder with 2+ experience in service and able to handle small teams.
• Thorough understanding of refrigeration cycle and related components mandatory
• Good communication skills in English & Hindi. Any other language (Especially South Indian) will be an added advantage.
• Good command over MS excel and Word
• Candidate should be willing to travel extensively.
• The candidate will have to manage the 24*7 customer service helpline number of TESSOL and so should be available to resolve queries or offer support at odd-times and on holidays if need be.
  

Tessol Factsheet

• Founded: 2013
• Team size: 40+
• Customers: 200+
• Key customers: Swiggy, Licious, Kiranakart, Reliance, Mondelez, PharmEasy, PolarBear
• Target Markets: Food Supply Chain, Pharma, OEM, Supply chain and Logistics
• Offerings: End-to-end cold chain solutions Cold chain refrigeration, Cold chain storage, cold chain packaging and cold chain monitoring
• Products: 50+ variants of cold chain solutions