Posted:3 months ago|
Platform:
Work from Office
Full Time
Role & responsibilities Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or reviews. Experience in Power tools, Hand tools & Machine tools. Working closely with demand planning and warehousing teams in order to ensure spare parts are planned and kept ready for servicing. Providing analysis and reporting on metrics such as weekly/monthly service by product / segment / market. Working closely with third party service provider to ensure TAT targets are met, SLAs are achieved as per the agreement. Providing virtual assistance to customers on product demonstration / application / breakdown related issues, resolving minor issues over the call. Should have prior experience in a similar role. Experience within digital marketing is a plus. Should possess a solid understanding of e-commerce frameworks. Should have a self-starter mentality with the ability to manage multiple projects in a fast-paced working environment. Should have a high level of attention to detail including proven ability to manage multiple, competing priorities simultaneously. Should be a creative and strategic thinker with a strong customer orientation. Should have excellent interpersonal and communication skills, thrive in matrix environments and are adept at building relationships with different stakeholders.
Stanley Black & Decker
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