Service Engineer

Role & responsibilities

• Facilitate Dealers and Authorized service centers (ASCs) for speedy service delivery and with technical and service back up.
• Assess field performance of products through field visits against our specifications; Highlight the field deviations and providing necessary technical guidance to dealers and shop mechanics
• Monitor spares stock at dealer shop for fast moving items against fixed reorder levels
• Interact with area mechanics for product feedback on construction, performance and service aspects in comparison with successful competitors
• Educate dealers and mechanics in selecting the right product and its accessories including guidelines to be followed from erection, commissioning to maintenance
• Create awareness among dealers and shop mechanics on design and component modifications through informal technical meets at dealer and branch locations
• Track field / product returns and their nature of complaints and pending repair sets, spares indents etc., and reporting with relevant supporting details or samples
• Study complaints and service calls attended by shop mechanics and giving suitable advice if necessary
• Attend Customer complaints or service calls and take appropriate corrective action possibly on the spot or taking it to ASCs
• Monitor repair process and service delivery at ASCs and provide technical guidance
• Field testing of trial sets possibly in comparison with successful competitors sets.
• To attend field complaints and send the report to HO duly authenticated by Branch Manager.
• Collect feedback on product performance, both regular and trial sets and escalate the complaints.
• To receive repair sets from dealers and forward them to H.O and coordinate for the same.
• To attend any complaints in the field and guide the mechanics.
• Maintain the repair register ensure spares stock position, prepare spares indent and plant the dispatch of spare.

Preferred candidate profile

Electrical and Mechanical knowledge in Pumps and the complete system / Induction Motor, Diagnosis, Process knowledge & People management.

Good listener, Patience, Decision making, Apathy for consumer, diagnosis of faulty pumps, study and understanding site conditions, providing right solutions

Minimum work experiences of 2 years in Service handling of Domestic, Agri/ Industrial pump sets/ Agri related product