Service Engineer

JOB DESCRIPTION :

Position : Service Engineer

Location: : Delhi/ Hyderabad

Job Purpose:

Responsible for Partner development, technical support &project execution quality.

Includes;

• System &product training.
• Technical support System/ Catalogue & shop drawing training.
• Fabrication and assembly training.
• Installation training and site audits.
• Resolving customer complaints.

Service Engineering:

• Assisting in preparing Order list, Cutting optimization, Cutting list by using AutoCAD
• Assisting in preparing fabrication details by using System catalogues& DocuCentre.
• Assisting in System fabrication as per catalogues & custom drawings.
• Assisting in System installation as per standards.
• Assisting to the fabricators to make quality product as per (SOP) Standard Operating Procedures
• Visiting customer factory / site to assure quality product as per standards with reports.
• Visiting and address project sites reported with customer complaints aliased with customer care division.
• Periodic visits and audits of projects responsible to monitor the progress and ensure right level of quality.

Qualifications and Skills:

• Bachelor's degree in Mechanical or Civil Engineering preferred or, a related field. For experienced candidates, Diploma in Engineering qualification will also be considered.
• 4+ years experience in the same industry i.e. Faade and Fenestration.
• Good communication and interpersonal abilities to build and maintain customer relationships.
• Good knowledge of reading Engineering Drawings, MS Office and AutoCAD is a must.