Service Desk Specialist - Networking

As an Engineer at Movate (formerly known as CSS Corp), your role will involve handling customer calls and troubleshooting technical issues related to Network Devices. You will be responsible for ensuring that each customer receives outstanding service by resolving their issues in the first interaction. Additionally, you will need to acquire knowledge about newly released products and recent updates to provide accurate support. **Key Responsibilities:** - Handle customer calls and troubleshoot technical issues related to Network Devices - Resolve customer issues in the first interaction - Stay updated on newly released products and recent updates - Provide outstanding service by maintaining solid product knowledge - Position and sell Premium support contracts based on customer support entitlement **Qualifications Required:** - Self-Motivated & Ability to Work Under Pressure - Good comprehensibility and understandability of customer requirements - Critical thought process and decision-making capability with focus on accuracy - Knowledge of Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies - Customer centricity and eagerness for continuous knowledge upgradation - Ability to sell/Upsell In terms of soft skills, you should possess good English verbal skills and excellent logical reasoning abilities. Computer Proficiency in basics understanding of Hardware and Software, Computer fundamentals, Internet, and Networking fundamentals is also required for this role.,