Service Desk Specialist-Freshers only

As a Service Desk (L1) Support at our company in Pune, your main role will involve providing L1 technical support through phone, email, and chat. You will be responsible for handling incidents and service requests, troubleshooting various issues related to operating systems, Office 365, Active Directory, VPN, basic networking, and mobile/desktop problems. Key Responsibilities: - Provide L1 technical support via phone/email/chat - Handle incidents & service requests - Troubleshoot OS, O365, AD, VPN, basic networking & mobile/desktop issues - Work on ITSM platforms (ServiceNow/Remedy) - Log, update & escalate tickets as per SOPs - Must be flexible for rotational/night shifts - Meet SLAs & maintain documentation accuracy Qualifications Required: - B.E/B.Tech/BCA Freshers (2023-2025) only with PDC, PAN & CMM - Strong English communication skills - Analytical thinking and problem-solving abilities - Customer handling skills - Attention to detail - Basic understanding of Windows, O365, networking, and mobile/OS issues As part of the team, you should be willing to relocate for training, join immediately, maintain confidentiality, and follow ITIL-based processes. The role offers benefits such as global exposure, structured training, and clear career growth pathways right from the start. Please note that non-locals are not eligible for this position. If you meet the eligibility criteria and possess the required skills, we encourage you to apply for this exciting opportunity.,