Service Desk Specialist-Freshers

As a Service Desk (L1) Support at our company, you will be responsible for providing L1 technical support via phone, email, and chat. Your role will involve handling incidents and service requests, troubleshooting issues related to operating systems, O365, Active Directory, VPN, basic networking, and mobile/desktop problems. To excel in this role, you will need to work on ITSM platforms such as ServiceNow and Remedy, where you will log, update, and escalate tickets following standard operating procedures. Key Responsibilities: - Provide L1 technical support via phone/email/chat - Handle incidents & service requests - Troubleshoot OS, O365, AD, VPN, basic networking & mobile/desktop issues - Work on ITSM platforms (ServiceNow/Remedy) - Log, update & escalate tickets as per SOPs Qualifications Required: - B.E/B.Tech/BCA Freshers (2023-2025) only with PDC, PAN & CMM - Strong English communication skills - Analytical thinking and problem-solving abilities - Customer handling skills - Attention to detail - Basic understanding of Windows, O365, networking, and mobile/OS issues As part of the job requirements, you must be willing to work flexible hours, including rotational and night shifts, to meet SLAs and maintain documentation accuracy. Additionally, you should be ready to relocate for training, join the team immediately, maintain confidentiality, and follow ITIL-based processes. The two-month training program in Mysore will prepare you for the role before starting work in Pune. Joining our team will provide you with global exposure, structured training, and clear career-growth pathways right from Day 1. Please note that only locals are eligible for this position.,