Service Desk Operator

KEY TASKS

You will play an integral role in ensuring the services we offer are delivered in a timely manner at the highest standards. You will be the first point of contact for all enquiries, so it is essential you make a good impression.

• Assist the operation teams with reactive requests, quotes and scheduled task management.
• To take calls and respond to emails from customers being both helpful and polite.
• Utilise the Taskye (our inhouse software) and any other systems/applications deemed necessary to carry out the requirements of the job.
• Instruct suppliers to carry out work and monitor and manage them for event closure details.
• Update suppliers contact details for each event as appropriate.
• Assist upkeep of supplier compliance/service records/certificates and allocation to Taskye.
• Ensure building and contact information in Taskye is kept up to date and relevant.
• Other ad-hoc duties, as required by the Service Desk Manager, e.g. cover for delayed tasks due to holidays and sick leave.

WHAT ARE WE LOOKING FOR?

• Full training will be provided for the role, but we are ideally looking for previous experience with a customer service position- e.g. call center, retail, hospitality or helpdesk.
• Excellent communication skills, both written and verbal.
• Willingness to exceed customer expectations.
• Ability to take initiative, prioritize and manage time effectively.
• Self-motivated and positive attitude.
• Ability to work on your own and within a team.
• Innovative and imaginative.
• Flexibility and adaptiveness to change.

WHAT YOU’LL GET FROM US

A team where you can voice your own opinion, make an impact and where you and your experience are valued. We offer ample opportunities for internal progression, enabling you to engage in cross-training and actively shape your career trajectory within the company. Our support extends to employees eager to pursue diverse interests, ensuring your professional development is both enriching and aligned with your aspirations.

JOB DETAILS

Hours of Work: Monday to Friday 08:30-17:30 (UK Time)

Location: Mohali, India

Job Types: Full-time, Fresher

Pay: From ₹20,000.00 per month

Application Question(s):

• Verbal and written skills- English

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Preferred)

Location:

• Mohali, Punjab (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person