Service Desk Management

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support, Quality management Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary: As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: - Provide service desk management and voice support to clients. - Accurately define client issues and interpret and design resolutions based on deep product knowledge. - Maintain exceptional communication skills to keep our world-class systems running. - Collaborate with cross-functional teams to ensure timely resolution of client issues. Professional & Technical Skills: - Must To Have Skills: Service Desk Management. - Good To Have Skills: Service Desk Voice Support. - Strong understanding of ITIL framework and service management principles. - Experience with incident management and problem management processes. - Excellent communication and interpersonal skills. - Ability to work in a fast-paced environment and handle multiple priorities.