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Service Desk (Knowledge Manager)

Service Desk (Knowledge Manager)

Cognizant

3 - 7 years

0 Lacs

coimbatore tamil nadu

Posted:4 days ago| Platform: Shine logo

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Skills Required

knowledge management training communication collaboration evaluation itil

Work Mode

On-site

Job Type

Full Time

Job Description

As a Knowledge Manager, you will be responsible for designing, developing, and managing programs related to knowledge management. Your key responsibilities will include: - Deploying training, communications, and awareness programs related to knowledge management. - Identifying ways to improve the current knowledge management system. - Developing new programs and solutions that meet the needs of the department. - Collaborating with multiple teams to capture new information that can be stored in the knowledge base. - Maintaining the knowledge management system or platform (CMS, LMS, etc.). - Conducting evaluation strategies to gauge knowledge program effectiveness and return on investment. This can include metrics collection, analysis, and reporting. - Encouraging a knowledge-sharing culture across the organization. Certification Required: - ITIL Additional details about the company were not provided in the job description.,

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Service Desk (Knowledge Manager)