Service Desk - German language

We are seeking a highly motivated and customer-focused Service Desk Agent to join our team. As a Service Desk Agent, you will be the primary point of contact for our German-speaking customers, providing technical support and resolving issues in a timely and professional manner. # Key Responsibilities - Respond to incoming customer inquiries via phone, email, and chat in German language - Provide technical support and troubleshooting for software and hardware issues - Resolve customer complaints and concerns in a fair and timely manner - Document customer interactions and issue resolutions in our CRM system - Collaborate with internal teams (e.g., development, operations) to resolve complex technical issues - Participate in training and knowledge-sharing activities to stay up-to-date on new technologies and products - Meet or exceed service level agreements (SLAs) for response and resolution times # Requirements - Fluent in German language (written and spoken) (C1 or B2 certificate) - Excellent communication and customer service skills - Strong technical knowledge of software and hardware systems - Ability to work in a fast-paced, dynamic environment - Strong problem-solving and analytical skills - Experience with CRM systems and ticketing tools - High school diploma or equivalent required; degree in Computer Science, Information Technology, or related field preferred Job Type: Full-time Shift: Rotational shift Work Location: In person Expected Start Date: 05/04/2025,