Service Desk Expert

Fujitsu

2 - 6 years

4 - 8 Lacs

chennai

Posted:1 day ago| Platform:

Apply

Skills Required

voice support remote access diagnostics technical support c information technology vpn software solutions troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide Level-1.5 technical support for supported desktops, laptops, and peripherals. This includes the following activities: Installing, supporting, and troubleshooting approved computing software
Provide troubleshooting for supported hardware and escalate when local support is required Correctly route incidents and requests in a timely manner to proper support tiers
Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN) Exercises judgment with defined procedures and practices to determine appropriate action
Demonstrate good judgment in selecting methods and techniques for obtaining solutions Uses skills as an experienced professional with an understanding of industry practices, company policies, and procedures
Recommend hardware and software solutions when applicable
Work within team to assist coworkers in discussions regarding client support Ability to work on call after hours if required Communicate effectively with multiple customers and co-workers. This includes consulting with the multiple tiers of support including, but not limited to, Service Desktop and Desktop Teams
Able to communicate technical information to both technical and non-technical personnel Provide Case status updates to management and end-users Provide phone support and diagnostics to remote customers.
Mandatory Skill
: Good Communication, Voice Support, Shift Time 6.00 pm to 3.00 am IST , Day light saving 7.00 pm to 4.00 am (US Shift timings.)

More Jobs at Fujitsu

Fujitsu Hiring_Japanese Bilingual Expert

Chennai, Pune, Bengaluru

Experience: Not specified

INR 3 - 6 Lacs

Japanese Language Expert N1/N2

Pune, Chennai, Bengaluru

Experience: Not specified

INR 1 - 5 Lacs

Fujitsu Hiring_Japanese Bilingual Expert

Chennai

1.0 - 5.0 yrs

INR 3 - 3 Lacs

Senior Legal Manager

Pune

11.0 - 20.0 yrs

INR 20 - 35 Lacs

Aws Devops Engineer

Pune, Bengaluru, Greater Noida

5.0 - 7.0 yrs

INR 10 - 15 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.