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Ericsson
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Service Desk Engineer

Service Desk Engineer

Ericsson

1 - 4 years

3 - 7 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

service desk computer science sla engineeringtelecommunication deployment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Join our Team
About this opportunity: At Ericsson, we are currently seeking a proactive and dedicated Service Desk Engineer to join our dynamic team In this pivotal role, you are assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution, What you will do: Service Alarm Monitoring Alarm Management for the assigned Network Services Ticket Management Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations Work Order Handling Regular follow up on the events with relevant departments working on it as per the MSTOP process Ticket creation for Proactive Generator deployment Call handling for SWC Queries, SAR (Site access request) creation for OLO, power activities Validation and approval of SARs applied by SWCs Handling functional Mailboxes Key authorization for SAR activities based on SWC request Attending the calls within SLAs for supporting SWCs Locking/Unlocking Nodes for planned activities Work towards KPI & Balanced Scorecard parameters Work towards the IPM parameters assigned by the Shift Manager To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization Adherence to the organizational guidelines & departmental processes & procedures The skills you bring: Qualifications: Degree within Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering or equivalent Industry experience: Telecom Years of experience: 0-2 years Certifications: Any Certification related to Telecom shall be an added advantage Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network / service applications characteristics and capabilities; Service Performance indicators and their interpretation Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks Why join Ericsson At Ericsson, you?ll have an outstanding opportunity The chance to use your skills and imagination to push the boundaries of what?s possible To build solutions never seen before to some of the worlds toughest problems You?ll be challenged, but you wont be alone You?ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next, What happens once you apply Click Here to find all you need to know about what our typical hiring process looks like, Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team Ericsson is proud to be an Equal Opportunity Employer learn more, Primary country and city: India (IN) || Bangalore Req ID: 771986

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Service Desk Engineer