0 - 2 years

2 - 3 Lacs

Posted:3 months ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Professional & Technical Skills:

  • Proficiency in Service Desk Management.
  • Solid understanding of incident management processes.
  • Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.
  • Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.
  • Understanding of Service Level Agreements (SLAs) and ticket lifecycle.
  • Experience supporting remote users and using remote troubleshooting tools.Excellent verbal communication skills with a neutral accent.
  • Strong written communication skills, including proper email etiquette.
  • Effective problem-solving and analytical skills.
  • Strong customer service orientation.
  • Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.
  • Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools.Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.

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