Service Desk associate

You will be responsible for: - Providing exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. - Recording, updating, and escalating support issues to the next level promptly. - Supporting all IT onboarding activities for end-users. - Working with our internal IT Teams on system testing, integration, and maintenance. - Engaging in discovering new IT business tools to support our business users and our internal IT Team. - Seeking, suggesting, evaluating, and implementing process and technology improvements. - Willing to learn and grow in other IT business areas. Requirements for this role include: - Excellent English written and verbal communication skills. - Exceptional customer service skills. - Being a great team player. - Willingness to work in 24/7 rotational shifts and mandatory work from the office. - Excellent communication skills, comfortable working with various stakeholders. - Strong troubleshooting skills, bug-finding, and resolution. - Ability to work independently within a diverse global team. - IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite, and Microsoft Environment). About NTT DATA: NTT DATA is a $30 billion trusted global innovator of business and technology services. They serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, they have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.,