Service desk Analyst/IT Service Desk./ IT Support profile.

As a Technical Support Associate (1st Line), you will play a crucial role in providing excellent technical support to customers. Your responsibilities will include: - Providing 1st line technical support to customers by addressing inquiries and issues promptly. - Diagnosing and resolving technical problems related to hardware (computers, printers) and software applications. - Troubleshooting common technical issues such as resetting passwords, resolving connectivity problems, and system errors. - Offering solutions to basic technical issues in a timely manner using available resources. - Assisting in the installation, configuration, maintenance, and troubleshooting of hardware and software systems. - Supporting network devices like Cisco routers, switches, LAN, WAN, and MAN connections. - Managing client servers and systems such as Windows Server, UNIX, and Mainframe environments. - Providing support for platforms like SharePoint and Active Directory. - Performing troubleshooting tasks for both Windows and Linux-based client systems. - Ensuring proper resolution of issues and maintaining high levels of customer satisfaction. In terms of qualifications, you should have: - Basic knowledge of networking concepts. - Excellent written and verbal communication skills in English. - A proactive approach to problem-solving and troubleshooting. - Willingness to work in rotational night shifts and adapt to flexible working hours.,