Service Desk Analyst – Technical Support

Job Title: Service Desk Analyst – Technical Support.

Shift Timing: 6:00 PM – 4:00 AM IST (US Hours)

Interview Mode: Face-to-face (Single Round)

Location: Noida(Onsite)

Job Overview

We are seeking a skilled and customer-focused Service Desk Analyst to join our technical

support team. The ideal candidate will have experience working with reputed brands, excellent

English communication skills, and a strong background in troubleshooting Microsoft 365 and

Mac systems. This role involves resolving technical queries for international clients

(US/UK/Australia) and ensuring seamless IT support delivery.

Key Responsibilities

- Provide remote and on-site technical support for end-users across global regions

- Troubleshoot issues related to Microsoft Outlook, Wi-Fi, printers, networks, and

MacBook systems

- Handle customer queries with professionalism and clarity

- Maintain documentation of issues and resolutions in a knowledge base

- Participate in IT exercises like disaster recovery, quarterly maintenance, and hardware

lifecycle governance

- Coordinate with internal teams and vendors to ensure timely resolution

- Represent IT during power-downs, oƯice moves, and decommissioning projects

Required Skills & Experience

- 1.5 to 4 years of experience in technical support.

- Strong command of English (verbal and written) – must-have

- Experience supporting international clients (US, UK, Australia)

- Hands-on expertise with Microsoft 365 troubleshooting

- Familiarity with Mac OS support and related technical steps

- Ability to manage high-severity issues and prioritize tasks eƯectively

- Willingness to work night shifts and relocate if needed

Additional Details

- One-way drop facility provided.