Service Delivery Manager (Applications Delivery & Maintenance)

Capgemini

14 - 16 years

11 - 15 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

salesforce cloud software development software design software engineer service cloud software engineering programming research apex

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Role

Total Experience: 14-16 Years Only

Your Responsibilities:

Manage multiple ADM projects (Custom Build Applications C&CA) ensuring SLA and KPI compliance.
Oversee resource utilization, team allocation, hiring, and attrition management.
Drive ITIL-based service delivery processes and global delivery coordination.
Mentor junior team members, build CoE knowledge, and foster innovation and delivery acceleration.
Optimize and automate demand and delivery processes for cost-effective operations.

Your Profile

EM Level 1 certification and ITIL knowledge/certification (mandatory).
10-15+ years in Applications Delivery & Maintenance with multi-project handling experience.
Strong expertise in SLA/KPI management, financials, and stakeholder engagement.
OSS Telecom domain experience and ability to manage global/regional stakeholders.
PMP or Prince2 certification (preferred) with proven leadership and team management skills.

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