Service CRE

Job Summary

HP Telecom India Pvt. Ltd. is hiring a Service Customer Relationship Executive (Service CRE) for a reputed automobile service facility. The role involves customer coordination, service appointment follow-ups, and post-service feedback handling to ensure customer satisfaction.

Key Responsibilities

• Call customers for service appointment reminders
• Schedule and confirm service visits
• Coordinate with service team regarding customer queries
• Take post-service feedback calls
• Record customer feedback and service-related issues
• Follow up on pending service complaints
• Maintain call records and update CRM systems
• Support the service team in improving customer satisfaction

Required Qualifications

• Minimum 1 year experience in customer service, call handling, or CRM role
• Experience in automobile service industry preferred
• Good communication skills
• Basic computer and CRM knowledge
• Customer-focused and polite communication style

Skills Required

• Customer handling
• Communication and follow-up
• Complaint coordination
• Time management

Working Hours

• As per company policy
• Weekly off as per schedule

Salary & Benefits

• Fixed monthly salary
• Performance-based incentives
• On-the-job training
• Growth opportunities

Job Type

• Full-time
• On-roll position

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Work Location: In person