Service Coordinator

Job Description:
Department: Service / Customer Support
Reporting To: Service Head / After-Sales Manager
Location: Remote
Industry: Solar / Power Electronics / Inverter Manufacturing

Key Responsibilities

1. Service Coordination

· Act as the primary contact for customer service inquiries and complaints.

· Log all service requests received via phone, email, or portal into the CRM system.

· Assign service calls to field service engineers or authorized service centers.

· Track and monitor service jobs to ensure timely completion and closure.

· Coordinate with logistics for spare part dispatches and returns.

2. Customer Communication:

· Communicate service status, resolutions, and timelines to customers professionally.

· Follow up with customers post-service to ensure issue resolution and satisfaction.

· Escalate unresolved technical issues to the Service Head or Technical Team.

3. Documentation & Reporting

· Maintain accurate records of service calls, customer feedback, and warranty claims.

· Prepare daily, weekly, and monthly service reports (call status, turnaround time, closures).

· Track warranty and AMC (Annual Maintenance Contract) details.

4. Coordination with Internal Teams

· Work closely with production, quality, and R&D teams for technical support and product improvements.

· Coordinate with the sales team for customer communication and AMC renewals.

· Process Improvement

· Identify repetitive issues and provide feedback to improve product quality and service processes.

· Support the implementation of service management software or CRM tools.

Educational Qualification & Experience

Diploma / B.Tech / B.E. in Electrical, Electronics, or related discipline.

Certification in customer service or service management (preferred).

Experience2–3 years of experience in service coordination, preferably in inverter, UPS, or solar manufacturing.

Suitable candidate can share their cv on [email protected]

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund
• Work from home

Work Location: Remote