Service Coordinator - Jack Martin

You are a Service Coordinator with 2-3 years of experience in the consumer electronics industry. Your role involves managing service requests, coordinating repairs, overseeing warranty processes, and ensuring smooth communication between clients, customers, vendors, and distributors. As the primary contact point for service-related queries, you must provide timely and professional communication through various channels. Your responsibilities include tracking service requests, coordinating with internal teams and service providers, liaising with vendors and distributors to schedule repairs, managing spare parts inventory, and ensuring high service quality standards. You will also be responsible for resolving customer complaints effectively, maintaining accurate records, preparing service reports, and identifying areas for process improvement. To excel in this role, you must possess excellent communication skills, strong organizational abilities, problem-solving capabilities, basic technical knowledge of consumer electronics, attention to detail, and proficiency in MS Office. A bachelor's degree in any field is required, and experience in service coordination is preferred. Desired attributes include a customer-centric approach, teamwork skills, and adaptability to changing work priorities. Joining this leading consumer electronics brand offers opportunities for career growth, a collaborative work environment focused on innovation and customer satisfaction, a competitive salary, and benefits package. This is a full-time position based in Gurugram, Haryana, requiring in-person work.,