Service Catalogue Management

Your Role:

Maintain and manage the service catalog, ensuring it serves as the single source of truth for all IT services.

Ensure that all catalog information is accurate, complete, and published in a timely manner (Data Accuracy & Timeliness).

Maintain consistency between the service catalog, the broader service portfolio, and the service pipeline.

Manage different catalog views to ensure the right information is accessible to appropriate user groups.

Apply ITIL principles to enhance service delivery, governance, and operational efficiency.

Your Profile:

6 to 9 years of experience in Service Catalogue Management.

Strong ITIL background with a clear understanding of ITIL, ITSM, and the evolution from ITIL V2 to ITIL V4.

Preferably ITIL V4 Certified professional.

Skilled in ensuring catalog integrity, governance, and compliance with service management frameworks.

Excellent attention to detail, analytical mindset, and stakeholder management capabilities.

What You Will Love Working at Capgemini:

Work within a globally recognized ITIL-based service management environment ensuring structured and efficient IT service delivery.

Opportunity to deepen expertise in ITSM, incident, problem, and change management.

Exposure to cutting-edge cloud and infrastructure technologies with high-performing global teams.

Strong focus on innovation, automation, and security in a collaborative and inclusive culture.

Career growth and global exposure with opportunities to lead transformation initiatives.