Service Catalog Management

As an IT Service Management Process Subject Matter Expert (SME) at this company, your role will involve the development, implementation, and management of Service Catalog Management Processes & Policies based on the overall IT Service Management (ITSM) Roadmap. You will lead and drive Continual Service Improvement enhancements to the SCM process and ServiceNow implementation, ensuring alignment with industry best practices such as the ITIL Framework. Your participation in the organizational change management plan will be crucial in supporting the adoption of SCM processes and tools across the JCI Technology organization, collaborating with People Management and other departments to promote standardized processes. Key Responsibilities: - Manage the Governance, Risk & Compliance department to develop and operationalize associated SCM Policies and Controls. - Drive the development, enhancement, and configuration of the ServiceNow platform to support SCM, ensuring data quality and consistency. Qualifications Required: - Bachelor's Degree - 4-7 years of experience in managing IT Service Management processes, defining Technology Services, and implementing SCM best practices. - Experience working with the ServiceNow ITSM Suite of products. - ServiceNow certification highly preferred. - ITIL Foundation (V3/4) certification preferred. - ITIL Capability certification(s) in Service Strategy and Service Design are advantageous. - Strong verbal and written communication skills to effectively interact with individuals at all levels. - Ability to prioritize, delegate, and cultivate high-performance teams focused on customer service and teamwork.,