Service Assurance Advisor, Cloud Migrations

Meet Our Team:

We are a passionate team who guide clients to use our cutting edge architecture by modernizing their existing applications. Simply put, we modernize our clients. We work closely with clients and provide technical guidance, solutions to complex issues, retrofit the on-prem deployments to fit in our Pega Cloud architecture so our Clients can benefit from leveraging latest Pega features and Keeping current as part of the as-a-service initiative. We are fun and on constantly on steep learning curve. Apart from providing technical guidance on Modernization, we use our experience from the client engagements to build tools that helps clients with modernization assessment around the gaps, estimation.

Picture Yourself at Pega:

Pega is changing the way the world builds software and the dynamic Journey teams help in focusing on implementing strategic solutions to real business challenges.This is your chance to be part of a team that builds a lightweight and extendible infrastructure to be able to collect, monitor, analyse and draw insights from the data at scale. Pega is staying on the cutting edge of technology, this is your chance to get your hands on working on leading technologies to solve interesting problems.

What You'll Do at Pega:

70% Customer/Client Engagement
Handle Customer/Client relationships by handling their questions and concerns with speed and professionalism Provide technical assistance and expertise in upgrade/migration projects during the modernization journey Provide inputs to improve client experience during the modernization journey Diagnose and identify the root cause, solve problems by proposing / assist in implementing the solutions 10% Application development
Develop new enhancements in existing automation tools used in the modernization journey Identify gaps and areas of improvements in the existing tools and provide solutions to make it a better product Strong desire to build quality solutions 10% Skill development & technology learning
Self-learning and knowledge sharing with the team in new technology developments related to Pegasystems product suite Keep abreast of latest features that Pega has to offer 10% Collaboration with internal teams, Innovation
Work with different teams, stakeholders and effectively build a strong interpersonal network Work as part of a collaborative Agile team working in a SCRUM model Ability to collaborate with the Product Owner to understand use cases and effectively articulate design ideas to satisfy use cases

Who You Are:

• You are a highly driven technical customer– facing professional who possesses initiative, a positive and resourceful mindset, and the ability to learn quickly and adapt to change
• You are an organized self-starter with tenacity, drive, and enjoys working in a collaborative fast-paced environment to ensure swift resolution of issues and an exceptional customer experience
• You are deeply commitment to quality, as well as demonstrate creative troubleshooting skills

What You've Accomplished:

• Bachelor of Science in Computer Science or related technical discipline
• 5-7 years of professional experience
• 3+ years Pega Consulting experience - preferred
• CSSA minimum certification
• Strong oral and written communication skills, leadership and poise in pressurized situations
• Strong teamwork skills with the ability to collaborate with other groups
• Strong decision making and problem-solving skills
• Proven ability to interact directly with customers at a technical level
• Ability to gain in-depth knowledge of existing and new Pega products and services
• Initiative and positive attitude
• Professional, organized, efficient and accurate
• Tenacity, drive and the desire to succeed in a fast-paced environment
• Resourceful and creative troubleshooting skills
• Deep commitment to quality

• Knowledge of AWS, PCF, GCP
• Knowledge of J2EE architecture and application servers (Websphere, Weblogic, Tomcat, or JBOSS)
• Knowledge of database administration (Oracle, Postgres)
• Knowledge and experience with Javascript, SQL, and CSS/HTML
• Knowledge of Operating Systems (specifically Windows, Linux)
• Knowledge of Communication protocols and technologies (SOAP, MQ, JMS)"

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company

• #LI-SK1