Service Advisor - TATA Motors Dealership

As a Service Advisor, your role involves greeting customers, listening to their needs, and scheduling appointments as necessary. You may also be responsible for arranging loaner cars and confirming insurance details before maintenance is arranged. Your primary focus will be on directly engaging with customers to comprehend their requirements and equipping our Service Technicians with the essential information to deliver exceptional service. Your key responsibilities will include: - Greeting customers and guiding them to available mechanics. - Collaborating with mechanics to discuss essential repairs and exploring potential alternatives to costly repairs. - Leveraging your understanding of our products and services to offer or provide detailed information on available parts and service choices to customers. - Addressing inquiries related to service outcomes and assisting in scheduling and booking appointments, vehicle drop-off, as well as vehicle pick-up. - Supplying customers with guidance on warranty protections, potential cost savings, and the benefits of trading in versus repairing their vehicle. - Supervising and coordinating the workflow and schedule of the dealership. - Contacting customers to inform them about service updates or car pick-up timings. - Cultivating positive customer relationships to encourage repeat business. As for the qualifications required for this position, they are not explicitly mentioned in the provided job description. However, based on the responsibilities outlined, ideal candidates for the Service Advisor role would possess strong communication skills, customer service orientation, knowledge of automotive services and products, organizational abilities, and the capacity to manage customer relationships effectively. Please note that the job type for this position is Full-time, and the work location specified is In person.,