Service Advisor

Position Overview:

As a Service Advisor, you will be a crucial link between our customers and the company. Your primary responsibilities will include facilitating excellent customer experiences, adhering to company guidelines, and actively contributing to the growth of our monthly business.

Key Responsibilities:

• Customer Satisfaction:
• Interact with customers to understand their service needs and concerns.
• Provide accurate and timely information about services, pricing, and timelines.
• Ensure a positive customer experience by addressing inquiries and resolving issues promptly.
• Business Growth:
• Actively contribute to the growth of monthly business through upselling and cross-selling services.
• Collaborate with the sales and marketing teams to promote service offerings and promotions.
• Identify opportunities for business expansion and customer retention.
• Adherence to Company Guidelines:
• Follow company policies, procedures, and guidelines in all interactions.
• Collaborate with other team members to maintain consistency in service delivery.
• Participate in training programs to stay updated on company policies and industry trends.

Qualifications:

• Previous experience in a customer service or sales role, preferably in the Automotive Industry.
• Strong communication and interpersonal skills.
• Knowledge of service processes and procedures.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Commitment to customer satisfaction and business growth.

Expected Start Date: 12/02/2024

Job Type: Permanent

Pay: ₹10,000.00 - ₹14,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Experience:

• Automotive service: 1 year (Required)

Work Location: In person

Expected Start Date: 12/07/2025