Service Advisor

Service Advisor role is to act as a bridge between customers and the car workshop, ensuring smooth communication, accurate diagnosis, and timely delivery of vehicle services. The role is central to enhancing customer satisfaction, boosting workshop efficiency, and driving revenue through effective service recommendations and upselling opportunities.

ROLE AND RESPONSIBILITIES:

➢ Customer Handling and Communication

• Handle walk-in customers, addressing their queries and concerns effectively.

• Answer customer calls and provide regular feedback on the status of their vehicles.

• Inform customers when their cars are completely ready for delivery.

• Handle post-service customer queries and resolve them promptly.

• Responsible for post-delivery follow up with the customer on the next day of delivery and generating the report for the same.

• Responsible for gathering customer feedbacks, also requesting each customer for a google review

➢ Vehicle Inspection and Diagnosis

• Conduct initial trails of the car to identify issues beyond those reported by the customer.

• Perform car scanning and diagnosis before and after the car service to ensure all issues are addressed.

• Conduct a final trail and inspection of the car before delivering it to the customer (Final Inspection).

• Sticking up the QR code to each and every car received for mechanical work.

➢ Assistance and Coordination

• Coordinate with the store department and floor supervisor to ensure the availability of spare parts.

• Oversee ongoing service work, providing guidance and resolving concerns as they arise.

➢ Documentation and Approval

• Prepare job cards accurately, detailing the required service tasks.

• Conduct 360-degree vehicle Analysis using Digital Inspection.

• Create estimates for repairs and secure customer approval for the same.

• Compare the final bill with the initial estimate to identify any variations.

• Obtain the MD’s signature on final bills exceeding ₹25,000, as per company policy.

➢ Procurement and Spare Parts Management

• Create Internal purchase orders (IPO) for spare parts and submit them to the store department.

➢ SOP Adherence

• Majorly responsible for following all the Technical as well as Departmental SOPs designed by the management.

➢ Reporting and Team Management

• Share daily reports with the MD, including billing details, spare parts usage, and customer updates.

• Manage the team, addressing their queries and concerns to ensure smooth operations.

• Maintain an Excel sheet for carrying out day-to-day activities

• Filling up proxy if someone is absent.

• Report to the superior.

• Any other work is given by the top management.

Required Skills & Qualifications

• Minimum 2 years of experience within the automotive or luxury car service industry.
• Effective communication and interpersonal skills
• Strong accuracy & attention to detail.
• Customer handling and retention
• Time management and problem-solving skills
• Team management and conflict resolution skills

Job Type: Full-time

Pay: From ₹30,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Application Question(s):

• How many years of experience do you have as a Service Advisor in a car service workshop (authorized or multi-brand)?

☐ More than 3 years
☐ 1–3 years☐ Less than 1 year☐ No experience

• Which technical activities have you independently handled as a Service Advisor? (Select all that apply)

☐ Vehicle inspection & complaint diagnosis
☐ Job card creation with labour & spare estimates☐ Coordination with technicians for repair approval☐ Customer explanation of technical issues☐ Final inspection & vehicle delivery

• Are you able to identify and explain common car issues such as engine noise, brake problems, suspension issues, electrical faults, and AC complaints to customers?

☐ Yes – Confidently
☐ Basic understanding☐ No

• Do you have experience using workshop management systems (DMS / ERP) for job cards, billing, service history, and follow-ups?

☐ Yes – Regularly used
☐ Used occasionally☐ No experience

• Are you comfortable meeting service TAT, upselling value-added services, handling customer complaints, and maintaining CSI standards in a fast-paced car workshop?

☐ Yes
☐ No

Work Location: In person