Service Advisor

POPULAR MEGA MOTORS (INDIA) PRIVATE LIMITED

0 years

1 - 2 Lacs

Harūr

Posted:23 hours ago| Platform: GlassDoor logo

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Skills Required

service communication management diagnostics billing payments

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities of a Commercial Vehicle Service Advisor:
Customer Interaction:Greeting customers, listening to their concerns about their vehicles, and understanding the nature of the service or repair needed.

Skills and Qualifications:

Strong communication and interpersonal skills.
Good understanding of commercial vehicle systems and repair processes.
Ability to diagnose basic vehicle issues.
Customer service and problem-solving skills.
Organizational and time management skills.
Basic computer skills for record keeping and communication.
Experience in the automotive or commercial vehicle industry is often preferred
Diagnosis and Estimation:Assessing vehicle issues based on customer descriptions and potentially conducting initial diagnostics, then providing cost and time estimates for the required work.
Work Order Management:Creating detailed work orders that clearly outline the necessary repairs for technicians to perform.
Parts Management:Ordering necessary parts from suppliers and ensuring their timely delivery to the technicians.
Communication and Coordination:Maintaining clear communication with both customers and technicians, keeping the customer informed of the progress and any changes to the initial plan.
Quality Assurance:Ensuring that the work performed meets the required quality standards and addressing any customer complaints or concerns.
Billing and Payment:Preparing invoices for completed services and collecting payments from customers.
Record Keeping:Maintaining accurate customer records and service history in the dealership's system.

Job Types: Full-time, Permanent

Pay: ₹10,096.06 - ₹24,714.47 per month

Benefits:

Health insurance
Paid sick time
Provident Fund

Work Location: In person

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