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Service Advisor

Service Advisor

O3Hire

2 years

2 - 4 Lacs

turbhe khurd navi mumbai maharashtra

Posted:19 hours ago| Platform: SimplyHired logo

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Skills Required

in-person diploma

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Interaction & Intake

Greet commercial clients and understand service needs for trucks, buses, or fleet vehicles.
Document vehicle issues, mileage, and service history accurately.
Explain service options, costs, and timelines clearly.

Job Scoping & Coordination

Liaise with technicians to assess job complexity and parts availability.
Prepare job cards and ensure accurate labor and parts estimates.
Schedule service appointments to optimize workshop capacity.

Service Execution & Follow-Up

Monitor job progress and proactively update customers.
Handle approvals for additional work and ensure timely invoicing.
Conduct post-service follow-ups to ensure satisfaction and resolve concerns.

Fleet & Warranty Management

Coordinate with fleet managers for bulk servicing and preventive maintenance.
Process warranty claims and liaise with OEMs or insurance providers.

System & Compliance

Use DMS/CRM tools to log service records and customer interactions.
Ensure compliance with safety, environmental, and regulatory standards.

Job Type: Full-time

Pay: ₹18,000.00 - ₹40,000.00 per month

Benefits:

Health insurance
Provident Fund

Education:

Diploma (Preferred)

Experience:

Service Advisor: 2 years (Preferred)

Work Location: In person

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