Service Advisor (Male)

Job Title: Service Advisor – Automobile Sector

Location: Angul, Odisha
Job Type: Full-Time
Experience: 1–3 years preferred
Industry: Automotive / Automobile Dealership
Department: Service / Customer Support

Job Summary:

We are looking for a customer-focused and detail-oriented Service Advisor to join our team. As the bridge between our customers and the service department, the Service Advisor plays a key role in ensuring top-tier customer experience while coordinating vehicle maintenance and repair services efficiently.

Key Responsibilities:

• Greet customers and understand their vehicle service needs
• Schedule appointments and maintain service records
• Advise customers on necessary repairs, maintenance, and service packages
• Provide cost estimates and obtain approval before proceeding with work
• Coordinate with technicians and workshop team for timely completion of work
• Keep customers informed about the status of their vehicles
• Handle customer complaints and ensure satisfactory resolutions
• Upsell additional services and accessories when appropriate
• Ensure compliance with safety and company policies

Requirements:

• Proven experience as a Service Advisor or similar role in the automobile industry
• Strong knowledge of automotive systems and services
• Excellent communication and interpersonal skills
• Ability to multitask and handle pressure during busy service hours
• Basic computer skills (MS Office, DMS/CRM software)
• Educational Qualification: Diploma or Bachelor's in Automobile/Mechanical Engineering or related field preferred

Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Schedule:

• Day shift
• Fixed shift
• Weekend availability

Supplemental Pay:

• Performance bonus

Language:

• English (Preferred)

Work Location: In person