Service Advisor - Jaguar Landrover Andheri

Job Description

To greet, receive and serve customers with a smile. To always be groomed and in uniform. To conduct joint inspection with the customer of his/her vehicle. To take signature of the customer on the inventory sheet / job card once the inspection is complete. To ensure all details related to customer –contact number, email ID, Residence address, vehicle number etc. are mentioned in the Job card. To give customers the right advice & recommendation based on the vehicles service history. To furnish reasonable initial estimate of service with the customer. To assist with customer’s insurance assessment, claim process & other processing requirement, paper work, etc. To provide a well calculated time of delivery & cost of repairs considering all operational factors. To coordinate with JC for service after the insurance company’s go ahead & customers prior approval on estimate only. To inform customer about the additional jobs, cost involved and proceed after prior approval / supplementary insurance assessment only. To ensure that all demanded jobs by customer are completed on time & within estimated cost, with best body repair & paint finish quality. To exceed customers’ expectations and resolves queries. To achieve the set business targets in terms of parts selling, labour billing, VAS, tyres, batteries, ATW, RSA. To attend minimum number of customers/cars per day as per the dealership norms. To achieve the set qualities targets in terms of complaint incidence, PSF score, Zero repeat repair etc . To follow up & be responsible for the recovery of all outstanding payment from insurance company/customer. To ensure body shop to service conversion for all vehicles which are due for service. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹45,000.00 per month Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Experience: Service Advisor: 5 years (Preferred) Work Location: In person