Service Advisor

Job Description

Customer Interaction: Greet customers professionally and assess their service needs. Listen to customer concerns and accurately document issues. Provide clear explanations of required vehicle repairs and maintenance services. Schedule service appointments based on customer availability and workshop capacity. Service Coordination: Create and manage repair orders using the dealership’s service software. Coordinate with mechanics and technicians to ensure proper diagnostics and repairs. Keep customers informed about the status of their vehicle during the service process. Ensure timely delivery of vehicles after service completion. Upselling and Recommendations: Recommend necessary maintenance and optional services based on vehicle history and inspection. Educate customers on Jeep service packages, warranties, and value-added services. Quality Assurance: Conduct vehicle inspections with customers (pre and post-service). Review completed work orders for accuracy and customer satisfaction. Documentation and Compliance: Maintain proper documentation of service records, customer interactions, and warranty claims. Ensure compliance with Jeep's service standards, safety regulations, and dealership policies. Job Type: Full-time Pay: ₹12,000.00 - ₹22,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person